Frequently Asked Questions

Who Can I Contact About My Order?

Reach a customer service representative Monday - Friday; 9 am - 5 pm EST at cs@forevernest.com or 850-518-1100.

 

How Much Is Shipping?

Please refer to the shipping total shown in your shopping cart.

Shipping is only supported within the contiguous United States. No shipping to Alaska, Hawaii, Puerto Rico or outside of US (Including Canada and Mexico). 

*Some orders may qualify for free shipping. This information will be updated in the cart.

 

How Long Will It Take to Receive My Package?

Packages will ship within 48 hours. Expect your package to arrive in 3 - 7 days for standard delivery methods.

 

What Is Your Defective Goods Policy?

All of our products come with a 1-year limited warranty. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. Where applicable, products are supported with parts replacements.

 

What Is Your Returns Policy?

Want to return an item? Enjoy no hassle - easy returns within 30 days for eligible items. Please review our complete return policy at Returns.